RETURNS & PROCESSING

Please read and understand our returns policy before purchase

 

Each item is carefully hand-picked and curated at Porter&Cook. Once our customer has paid for their item(s) we work to get your item(s) prepared, packed and shipped to you within 2 working days via our courier service. For custom orders we are currently working on a 4 week lead time. We provide all of our customers with tracking information.

At the moment, we are still a very small business which means we do not offer refunds. Items purchased online are eligible for exchange within 5 working days after delivery. To be eligible for an exchanges , your item must be in the exact condition that you received it, unworn or unused, with tags intact. Please note that sending your item(s) back for exchange comes at your own cost, we will not cover delivery of returned items.

We ask that you Kindly contact us via email: info@porterandcook.com to enquire about an exchange. Please subject your email 'Exchange Query' followed by your order number

We hope you understand our current returns policy from a small business perspective. We are going to re-visit this policy throughout the year in the hopes that we can offer a more customer friendly returns policy. Please feel free to ask a million questions regarding your item(s) before purchasing. We are always happy to help